Read about:

• Specials & Promotions

• Methods of Payment

• Required Information

• Shipping Information

• Gift Certificates

• Request a Catalog

• Order Online

• Ordering by Phone

• Ordering by Mail, Fax, or Email

• Footware Conversion Table

• Custom Products

• Breyer Club

• Making a Return

SPECIALS & PROMOTIONS

Whip N Spur often holds online promotions and sales on specific products. Check back frequently for our SPECIALS AND PROMOTIONS. All Whip N Spur Specials and Promotions are limited time offers. Special pricing available on in-stock items only; while supplies last. Specials and/or promotions may not be combined on any item.

WE ACCEPT

CREDIT CARDS: Visa, MasterCard, Discover, American Express
PERSONAL CHECK (We'll hold your order until your check clears)
CASH ON DELIVERY (An additional $7.50 is added to COD orders)
MONEY ORDERS

REQUIRED INFORMATION

When ordering please give all information needed including colors and sizes. Your phone number is very important to provide you with complete and excellent service.

Full name
Shipping address
Billing address (if separate)
City, state, zip code
Daytime phone number
Credit card number and expiration date
Product numbers, quantity, description, size, color, and price

Mostorders over $100 will be shipped without charge within the Continental UnitedStates until 15 Dec 2006.  Orders under $100, oversized orders, and rushedorders will be charged shipping.  Actual shipping charges may differ fromyour online receipt.

• All orders are usually shipped UPS Ground unless otherwise requested.

• All express or air orders will be charged shipping fees.

• Hazardous materials, chemicals, flammables, and aerosols can not be shipped air.

• Special orders may require additional charges.

• All COD orders will be charged an additional $7.50

• International shipping is available but shipping will be charged to cover the costs.  
  Customs and duties are the responsibility of the receiver.

We are staffed by knowledgeable horse men& women that understand the importance of purchasing that one perfect item. We are here to serve you and your need for fast, convenient and personal service. Just let us know what you need. We can also supply many items not listed in our catalog including SEMI-CUSTOM & CUSTOMitems.  All custom and specialorder items must be paid for in advance and are not returnable.  Pleaseallow  8 weeks to process custom orders.

Join the Whip N Spur Breyer Club and we will let you know when you may reserve limited edition and new Breyers in advance. To join just email info@whipnspur.com

MAKING A RETURN

Our goal is your complete satisfaction and confidence in Whip N Spur.  We ship orders promptly; however, sometimes items are not in stock due to manufacturer delay.  You will be notified of any delayed item.  Your credit card will not be charged until your items are shipped.  If for any reason you are not satisfied with your purchase just call (813) 962-6122 or email returns@whipnspur.com and we will try to solve the problem.  Any defective product can be returned within 30 days of receipt for replacement, repair, or substitution.

ALL ITEMS DAMAGED IN SHIPPING MUST BE CLAIMED WITH THE SHIPPER.  SAVE THE PACKAGING.

Return Policy

Only returns with a return authorization will be accepted if received within 30 days of dated shipped.

ALL RETURNS MUST HAVE A RETURN AUTHORIZATION NUMBER WRITTEN PROMINENTLY ON THE OUTSIDE OF THE RETURNED PACKAGES OR IT WILL BE REFUSED AND RETURNED TO THE SENDER WITH NO CREDIT ISSUED.

Outbound shipping and handling fees will be deducted from ALL returns.  In order to keep our prices low for our customers there will be a restocking fee of $10 or 5% of the purchase price of the returned item, whichever is greater.  There will be an additional 20% charge for any product returned without its original packaging and tags in unused condition.

Call (813) 962-6122 or email returns@whipnspur.com to obtain a return authorization code.

Items that may not be returned

• Any item showing signs of use will not be accepted for return.
  

• Custom or personalized items will not be accepted for return.
  

• Special Orders, Specials, Sales, and Clearance, items will not be accepted for return.
  

• Bits - For horse health will not be accepted for return.
  

• Undergarments -  For rider's health reasons will not be accepted for return.
  

• Chemicals / Treats / Health Care - For horse health will not be accepted for return.

Bit Return Policy

To provide protection to our customers and their horses, for health reasons we cannot accept any bit for return. We sell bit measuring devices that can be of service to guide you in measuring before you place your order, just call customer service at 1-800-944-7677 or email info@whipnspur.com.

Undergarments

For sanitary reasons we cannot accept returns on any undergarments.

Chemicals/Treats/Health Care

To ensure the health and safety of your animals, we cannot accept any returns of chemicals, treats, or health care items.

Horse Clothing

In order to protect all of our customers and their horses, we cannot accept the return of worn clothing. Please try your blankets/pads on the horse over a clean bed sheet. When trying on horse boots please plastic wrap the horse's leg.

Saddles

Whip N Spur hires staff who are familiar with most of the problems faced with buying a saddle. They are competent horsemen/women who will assist you in getting the best fit. We cannot accept the return of a saddle that has any marks or scratches. When testing the fit of a saddle on a horse, please put a clean saddle pad or towel on the horse. Please do not put a girth or leathers on the saddle. There will be a restocking fee placed on all returned saddles.

Boots

We can only accept returns of unworn boots. Boots are double boxed when shipped to prevent damage to manufacturer packaging. Boot packaging that is returned, in less than new condition, is not sellable and 20% will be deducted from the refund in addition to the restocking fee.