SPECIALS & PROMOTIONS

Whip N Spur often holds online promotions and sales on specific products. Check back frequently for our SPECIALS AND PROMOTIONS. All Whip N Spur Specials and Promotions are limited time offers. Special pricing available on in-stock items only; while supplies last. Specials and/or promotions may not be combined on any item.

WE ACCEPT

CREDIT CARDS: Visa, MasterCard, Discover, American Express
PERSONAL CHECK (We'll hold your order until your check clears)
MONEY ORDERS

Note: Cash On Delivery (COD) is not accepted as a payment method

REQUIRED INFORMATION

When ordering please give all information needed including colors and sizes. Your phone number is very important to provide you with complete and excellent service.

Full name
Shipping address
Billing address (if separate)
City, state, zip code
Daytime phone number
Credit card number and expiration date
Product numbers, quantity, description, size, color, and price

SHIPPING INFORMATION

All orders are usually shipped UPS Ground unless otherwise requested.
All express or air orders will be charged shipping fees.
Hazardous materials, chemicals, flammables, and aerosols can not be shipped air.
Special orders may require additional charges.
COD no longer accepted.
International shipping is available at extra cost.
Customs and duties are the responsibility of the receiver.
Orders under $100, oversized orders, and rushed orders will be charged shipping. Actual shipping charges may differ from your online receipt.

Under $50	Add $9.95
$50 - $100	Add $13.95
$100.01 - $200	Add $17.95
$200.01 - $400	Add $19.95
Over $400	Add $24.95
Saddles:	$50.00 Flat Rate

GIFT CERTIFICATES

Can't decide? Looking for a gift? Let them decide. Call our toll free number or add a gift certificate for any amount and we will take care of the rest. We will send our gift certificate to the person of your choice with your name as the sender. We also can include a personalized card for anyone wishing to send a gift. We offer gift certificates online in the ammount $10, $25, $50, $75, and $100. Click to PURCHASE A GIFT CERTIFICATE

*New* Create a Wish List and share with Family or Friends.

PLACE YOUR ORDER ONLINE

Please browse our directories in the left margin. Our online ordering process is handeled via secure (https) web pages to prevent inadvertant disclosure of your personal information. Ordering from Whip N Spur Online is fast, easy, and safe. This web site is secured using a Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted.

ORDERING BY PHONE

In the US or Canada call 813-962-6610 twenty-four hours a day. For assistance from one of our sales consultants call during our retail store hours.

ORDERING BY MAIL, FAX, OR EMAIL

Mail, fax or email us the order form or a letter with all of the required information and we will process the order upon arriv

Download our order form in Microsoft Word

Please remember to:

Include payment or charge card number
Specify sizes and colors required
Print your complete name, address, and ZIP
Include your telephone number

INTERNATIONAL SHOE SIZE CONVERSION

US Women's	US Men's	EU	UK	Japan	Centimeters	Inches
7 ½	6	38	5	24	24.5	9 5/8
8 ½	7	39	6	25	25.1	9 7/8
9 ½	8	40 1/2	7	26	25.7	10 1/8
11	9	42 1/2	8 1/2	27.5	26.7	10 1/2
12	10	44	9 1/2	28.5	27.3	10 3/4
13	11	45	10 1/2	29.5	27.9	11
14	12	46 1/2	11 1/2	30.5	28.6	11 1/4
15	13	48 1/2	13	31.5	29.2	11 1/2

Men’s International Size Equivalents

US: 7-12, 13 = UK 6-11, 12 = EUR 39-45.5, 46.5

Women’s International Size Equivalents

US: 5 ½ - 10, 11 = UK 3 – 7 ½, 8 ½ = EUR 35 – 41.5, 42.5

CUSTOM ORDERS

We are staffed by knowledgeable horse men & women that understand the importance of purchasing that one perfect item. We are here to serve you and your need for fast, convenient and personal service. Just let us know what you need. We can also supply many items not listed on our website including SEMI-CUSTOM & CUSTOM items. All custom and special order items must be paid for in advance and are not returnable. Please allow 8 weeks to process custom orders.

BREYER CLUB

Join the Whip N Spur Breyer Club and we will let you know when you may reserve limited edition and new Breyers in advance. To join please contact us (see the link at the bottom of this page).

MAKING A RETURN

Our goal is your complete satisfaction and confidence in Whip N Spur. We ship orders promptly; however, sometimes items are not in stock due to manufacturer delay. You will be notified of any delayed item(s). Your credit card will not be charged until your items are shipped. Any defective product can be returned within 30 days of receipt for replacement, repair, or substitution. If for any reason you are not satisfied with your purchase please contact us (see the link at the bottom of this page).

Items damaged in shipping must be claimed with the shipping service. Save the packaging to support the claim.

Return Policy

Only returns - with a return authorization - which are returned within 30 days of dated shipped will be accepted.

Returns must have a return authorization number written prominently on the outside of the returned packages or it will be rejected and returned to the sender with no credit or refund issued.

Outbound shipping and handling fees will be deducted from ALL returns. In order to keep our prices low for our customers there will be a restocking fee of $10 or 5% of the purchase price of the returned item, whichever is greater. There will be an additional 20% charge for any product returned without its original packaging and tags in unused condition.

Call (813) 962-6122 or If for any reason you are not satisfied with your purchase to obtain a return authorization code. Please contact us (see the link at the bottom of this page) before shipping your return.

Items that may not be returned

Any item showing signs of use will not be accepted for return.
Custom or personalized items will not be accepted for return.
Special Orders, Specials, Sales, and Clearance, items will not be accepted for return.
Undergarments - For riders' health and sanitation - will not be accepted for return.
Horse Clothing - to protect all of our horses - will not be accepted for return. Please check fit for blankets/pads on the horse over a clean bed sheet. When checking proper fit for horse-boots please plastic wrap the horse's leg.
Saddles - We cannot accept the return of a saddle that has any signs of wear, marks or scratches. When testing the fit of a saddle on a horse, please put a clean saddle pad or towel on the horse. Please do not put a girth or leathers on the saddle. There will be a restocking fee placed on all returned saddles.
Boots - We can only accept returns of unworn boots. Boots are double boxed when shipped to prevent damage to manufacturer packaging. Boot packaging that is returned, in less than new condition, is not sellable for retail price and 20% will be deducted from the refund in addition to the restocking fee.
Chemicals / Treats / Health Care - For horse health - will not be accepted for return.
Bits - For horse health - will not be accepted for return.
- Please read this to prevent ordering an ill-fitting horse-bit: To provide protection to our customers and their horses, for health reasons we cannot accept any bit for return. We sell bit measuring devices that can be of service to guide you in measuring before you place your order, just call customer service at 1-813-962-6610 or If for any reason you are not satisfied with your purchase please contact us (see the link at the bottom of this page).